The Westin Excelsior, Florence offers 171 recently renovated rooms near Renaissance churches of Santa Maria Novella and the Duomo. The 5-star property features a glass-enclosed rooftop restaurant with 360-degree city views and a WestinWORKOUT® Fitness Studio with Technogym equipment accessible 24/7.
Luxurious Room Amenities
Each Westin room includes a Heavenly Bed® with premium bedding, 32-inch plasma TV, and marble bathrooms. Select accommodations feature private terraces overlooking terracotta rooftops.
Panoramic Dining Options
SE·STO on Arno blends retro design with contemporary Italian cuisine, serving lunch and dinner with panoramic views. ORVM bar, with black-and-white marble floors and leather-covered walls, offers Tuscan dishes.
Fitness and Wellness
The Westin Excelsior provides 24/7 fitness facilities with Technogym equipment. Guests can access spa services at the adjacent St. Regis Florence's Iridium Suites Spa by Clarins.
Central City Location
Located 0.5 miles from Santa Maria Novella station and steps from Parco delle Cascine. Valet parking available from €35-55 daily based on vehicle size.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
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Reviews and Ratings
Feedback from previous guests about their experience.
84%
enjoyed the hotel and would happily stay again
8.4/10
Great
Rooms
8.8
Location
9.4
Service
8.8
Dining
8.0
Guest reviews
8.4/10
based on 5 reviews
4.5/5
based on 1969 reviews
8.8
8.8/10 based on 187 reviews
#41 of 431 hotels in Florence based on Tripadvisor
Naomi
United Kingdom,
February
2025
7.4/10
I had a fantastic stay at The Westin Excelsior, Florence, where the beautiful views of the Arno River and the luxurious atmosphere made my trip special. The spacious room and comfortable bed were highlights, although I did notice that the walls might not be well-insulated, as I could hear some noise from neighboring rooms. The location was convenient for exploring the city, but the breakfast was quite pricey. Overall, it was a nice experience, and I would highly recommend it.
Rooms
8.0
My room was spacious and beautifully decorated, featuring a stunning chandelier and a lovely river view, though I did experience some noise from the adjacent room.
Service
10.0
The service was really good. The staff, especially the concierges, were friendly and helpful, providing excellent recommendations and handling my requests with grace.
Location
9.0
The hotel's location was perfect, as it was conveniently close to major attractions while still offering a peaceful vibe along the Arno.
Dining
7.0
Breakfast offered a wide variety of delicious options, including an omelet station, but it was a bit on the expensive side.
Facilities
8.0
The facilities were great, with efficient room service and well-maintained public areas, though I did miss having complimentary internet.
Jackson
United Kingdom,
January
2025
7.4/10
My stay at The Westin Excelsior, Florence, was quite enjoyable. The hotel boasts a stunning location and offers beautiful views of the Arno River. However, the experience did have a hiccup due to some renovation noise during my visit. Overall, though, the attentive staff and impressive dining options made my stay nice.
Rooms
9.0
The room was spacious and comfortable, featuring elegant furnishings. The magnificent view of the Arno added a romantic touch.
Service
10.0
The staff were incredibly friendly and attentive, going above and beyond to meet my requests, including assistance with reservations.
Location
10.0
The hotel is ideally situated for exploring Florence, with major attractions within a short walk. the beautiful ambiance along the river is truly special.
Dining
9.0
I enjoyed the breakfast variety, particularly the fresh fruit and made-to-order eggs. the dining experience throughout my stay was good.
Facilities
9.0
The hotel's facilities were great, including excellent room service and housekeeping that maintained high cleanliness standards.
Edwin
United Kingdom,
January
2025
5.6/10
My stay at The Westin Excelsior in Florence was quite enjoyable, thanks to its beautiful decor and the excellent staff that really went above and beyond. The location couldn't be better, right by the Arno and within walking distance to key sites. However, I did find the internet charges in the room a bit excessive, and while the breakfast was fantastic, it felt a tad overpriced. Overall, it was a nice experience, and I'd definitely recommend it.
Rooms
9.0
The rooms are spacious and elegantly decorated, featuring the signature Westin Heavenly Bed which ensured a comfortable night's sleep. The bathroom was also impressively sized and clean.
Service
10.0
The staff were super friendly and attentive, especially Daria at the front desk who helped with all my requests and made me feel welcomed. Their attention to detail really enhanced my stay.
Location
10.0
The hotel is ideally located along the Arno river, making it a fantastic base for exploring Florence. It’s close enough to the main tourist attractions while still being a quiet retreat.
Dining
8.0
The breakfast buffet was impressive, with a variety of fresh options, though the price felt steep at over €30. Cocktails at the rooftop bar were a great treat with stunning views as well.
Facilities
7.0
The presence of multiple coffee and tea stations throughout the hotel was a nice touch. However, I was disappointed that there was no free internet in the rooms, which seemed outdated.
Lily
United Kingdom,
December
2024
7.2/10
The Westin Excelsior in Florence is a stunning hotel with spacious rooms and beautiful views of the Arno River, making it an elegant retreat. However, I did find the concierge service to be inconsistent, and some aspects were pricier than expected, like the rooftop terrace. Overall, I enjoyed my stay immensely and appreciated the luxurious atmosphere.
Rooms
10.0
My room was large and beautifully decorated, featuring a lovely two-sink bathroom and a charming balcony overlooking the river. I truly appreciated the spaciousness compared to typical European accommodations.
Service
8.0
While many staff members were friendly and helpful, I found some inconsistency with the concierge service. They were not always as knowledgeable as I had hoped, which slightly detracted from the experience.
Location
10.0
The location was perfect, just a short walk to major attractions like the Ponte Vecchio and Uffizi Gallery, yet still offering a little respite from the busier tourist areas. Being right by the river enhanced the experience.
Dining
8.0
Breakfast was excellent with a wide range of options, though I did find the rooftop bar to be a bit pricey. The quality of food was commendable, but it felt a tad expensive for what I received.
Facilities
9.0
The hotel offered comprehensive facilities, such as room service and a rooftop terrace that was a delight for relaxation, despite the higher prices. The amenities were well-maintained and thoughtful.
Roland
United Kingdom,
October
2024
6.8/10
My stay at The Westin Excelsior in Florence was quite nice, marked by a mix of beauty and a few bumps. The hotel itself is stunning, located right along the river with spacious rooms and an impressive breakfast spread. However, one night I experienced quite a bit of noise from the street, which detracted from my comfort. Despite that, the friendly staff and the beautiful views from my room made up for it overall.
Rooms
8.0
The rooms I stayed in were spacious and comfortable, especially the one overlooking the Arno River. The bathrooms were elegantly designed, adding a touch of luxury to my stay.
Service
6.0
The staff were generally friendly and accommodating, though I did find some inconsistency in their responsiveness. However, they handled my complaints effectively and helped me with room changes without issue.
Location
8.0
The hotel is perfectly situated just a short walk from major attractions like the Duomo and Ponte Vecchio, making it an excellent base for exploring Florence. I enjoyed the walkable access to shops and restaurants nearby.
Dining
8.0
Breakfast was wonderful and included a variety of fresh options, including an omelet station. However, I did find it on the pricey side if not included in my rate.
Facilities
8.0
The hotel offered many amenities like room service and a good rooftop terrace with picturesque views. I appreciated the efforts in maintaining high cleanliness standards and the elegance of the hotel's design.
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